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Update: Management contacted me to apologize for my experience and to see if we can work something out or at least part ways on better terms. I’ve never been called back by a dealership for something like this so it was definitely encouraging that they care for their customers. In the end, they did go out of their way to make us happy about making our purchase. We are now the new owners of a Honda our family can enjoy. The second go around was a definite 5-star experience but the first event happening in the first place warrants the one star drop to be fair.——————I try to give the appropriate star level for my experience. Unfortunately, I cannot justify anything except a 1 star. This has been my FIRST and only experience with this company which is what this review is based on. Triple J Honda advertised their sale price on their website. We found the vehicle that would fall into our budget and needs for our family. This would have been the first new car we would have purchased. I obtained a preapproved loan from my bank in case all went well and headed to the dealership. We test drove the Honda Odyssey and it turned out to exceed my expectations. The salesman prepared a worksheet and presented us with the car details, MSRP, discounts/incentives, fees and total price. I made one request, which he went back and obtained approval for. We both agreed on the total price. The salesman headed to his sales manager and returned stating that the price advertised and the price he offered us was an error; our new price will be $4000 additional to what we had agreed on. Why does this seem stereotypical of car dealerships? If the error was discovered through my transaction, Triple J should take responsibility for their error and honor THEIR offer instead of the "sorry for luring you to come down to our dealership and trying to get $4000 additional out of you, but if you don't like it, leave" response. I still have a copy of their advertised sales price and their worksheet we agreed upon. What would have been an exciting experience for the holidays turned out to be huge let-down and disappointment.
Helpful parts counter and service advisors.
I commend Edwin "EJ" Eclavea for his outstanding customer service. He was most solicitous, courteous and helpful. Thank you very much!
Finding a new car that fits my needs was very hassle-free. My Triple J Sales Consultant (Michael Cepeda) was very accommodating and gracious with his time. I did not experience any negative pressure when it came to the sale.
Our Honda Odyssey was purchased five years ago; we brought it in to the Honda Service department for every maintenance and oil change. The warranty coverage unfortunately expired earlier this year, just after we discovered the car needed some warranty replacements. The Honda Service manager was very helpful in getting authorization from Honda to do the warranty replacements. All around a great experience. Always do your car maintenance at the dealership shop; they can help you when you need it most!
I bought my first brand new car from TripleJ in October. A 2018 Mazda3 with 20 miles on it. TripleJ listed promotional prices online and honored said pricing when I came in to talk with the friendly and helpful sales staff (I worked with Tony for online/phone inquiries and Helen in-person for the sale and post-sale help). The dealership also offered a military discount and a money-machine "cash-grab" discount on top of that. After a couple test drives, I decided on the Mazda3. Helen explained the warranties (including TripleJ's standard 1-year oil, wheels, and tires coverage) gave me a tour of the dealership, service, and parts. She also walked me thru all the car's features before I confidently drove away in my new Mazda.A week after owning the car, someone dinged my door in a parking lot and didn't leave a note. I contacted Helen and she pointed me to a collision shop that she highly recommends.TL;DR: 10/10. Totally satisfied with my experience. No haggling necessary, no stress. They treat you like family. I wish other dealerships in the mainland listed their bottom price from the get-go (like TripleJ).
